So what is Lifetime Support you ask? Simply put, it’s a monthly maintenance plan built to support you for the life of your site. We maintain your website with the latest WordPress firmware updates and plugin updates. This ensures that your website remains safe & secure. Lifetime Support also provides you with up to 1 hour of additional support you may need along the way — from adding blog posts to swapping out photos. You’ll have direct access to a living, breathing, English speaking human being any time you need help.
While it’s tough to publish an exhaustive list of what support is in-scope vs. out-of-scope, below is a general list. If you ever have any questions, don’t hesitate to contact us.
Basic design changes (i.e. modifying colors, editing sliders & images for the website)
Basic content changes (i.e. adding or editing posts/pages)
Adding media, such as photos or videos you own or have access to
Basic support for The Events Calendar & Gravity Forms ($200 value)
Social media integration (i.e. Facebook, Twitter, etc.)
PayPal payment gateway & USPS shipping integration (E-Commerce Package only)
WordPress and software maintenance and upgrades
Website security monitoring & protection
Content creation, copywriting.
Stock photography (must be purchased separately due to licensing)
Logo design, product design and other design projects
Adding new plugins, software or functionality not already included
Editing media such as audio, video or Powerpoint presentations
Managing your inventory (we will teach you how to do this!)
Alternate shipping extensions UPS, FedEx, etc.
Integration (i.e. setting up a link between your shopping cart and CRM)
So when we say something’s “out of scope” does that mean we can’t help you? Absolutely not! We’ll be happy to talk with you about what you need and the best, most affordable way to accomplish it.
Have a question? Contact us, we’ll be happy to help!
Please note: FUEL Web Media reserves the right to change or modify current Terms and Conditions with no prior notice.